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Items ordered and paid for will ship within 24-48 hours and you will receive an email notification with tracking information once shipment is fulfilled, unless otherwise mentioned. 

The shipment window begins once orders leave our facility. USPS typically delivers packages within 5 business days unless an expedited service is purchased at checkout.

We will send tracking info for customer to know when your product arrives. We do not accept responsibility if product says delivered by the postal service but customer claims to not have product. This will have to be taken up between customer and postal service.  We will accept responsibility if we put in a wrong address from what was given to us or if the package is lost in the mail with proof from postal service . 

*NOTO Is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.

NOTO works with Guide Shipping Protection to offer coverage for your orders. 
 Once the customer has submitted their claim, Guide will reach out via email within 24-48 hours, Monday-Friday.

For a damaged items claim, you will be asked to send images of the damaged items. Once those have been received, Guide aims to have your claim approved and a replacement processed within 3-5 business days.

For lost or stolen claims, Guide will check your tracking information and if your claim is within the timeframes stated in their terms of service, they will approve the claim and begin to process a replacement order for you. When placing the replacement order, Guide will use all of the customer's information so they will receive their new order confirmation directly via email, as well as their new order which is shipped to their original order's address. 

*By deselecting shipping protection, NOTO is not liable for lost, damaged, or stolen items

Currently, NOTO ships to Canada. Please note, NOTO is not responsible for customs fees, additional taxes or duties, or border related charges. The customer assumes responsibility for these fees when shipping internationally. NOTO is not responsible and may not be able to cancel or refund orders in the case that the customer denies responsibility of custom related charges upon import. 
If you have any problems with your order, contact us. Please keep in mind that the products you are buying are handcrafted and 100% natural so slight variations and separation of ingredients is natural. (Pun intended.) 

Due to the nature of our botanics, we cannot accept returns. However,
we offer replacements or store credit should the product arrive damaged. 
If in doubt, get in touch. 

We strive for smiles and your satisfaction is our top priority. 
Please be sure to always know what ingredients you may be allergic to before using our products.  Always do a small patch skin test to see if you may have any reactions to our ingredients.  Never use products in the eye area, internally, or on open wounds or irritated skin.
We strive to bring you joy with our brand - please let us know of any concerns, joys, comments, or suggestions.


Thank you, love you. 


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