Items ordered and paid for will ship within 24-48 hours and you will receive an email notification with tracking information once shipment is fulfilled, unless otherwise mentioned.
The shipment window begins once orders leave our facility. Carriers typically deliver packages within 5-8 business days unless an expedited service is purchased at checkout.
We will send tracking info for customer to know when your product arrives. We do not accept responsibility if product says delivered by the postal service but customer claims to not have product. This will have to be taken up between customer and postal service. We will accept responsibility if we put in a wrong address from what was given to us or if the package is lost in the mail with proof from postal service.
Please note, items in your order may ship separately and from different locations based on availability. If your order ships in two packages, a ship confirmation will be sent for each shipment.
*NOTO Is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.
For a damaged items claim, you will be asked to send images of the damaged items. Once those have been received, our team will work to support you in issuing a replacement item should the damage have occurred in transit.
LOST + STOLEN ITEMS
Please note, NOTO Is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.
Currently, NOTO ships to Canada. Please note, NOTO is not responsible for customs fees, additional taxes or duties, or border related charges. The customer assumes responsibility for these fees when shipping internationally. NOTO is not responsible and may not be able to cancel or refund orders in the case that the customer denies responsibility of custom related charges upon import.
If you have any problems with your order, contact us. Please keep in mind that the products you are buying are handcrafted and 100% natural so slight variations and separation of ingredients is natural. (Pun intended.)
REFUNDS + EXCHANGES
Due to the nature of our botanics, we cannot accept returns. However,
we offer replacements or store credit should the product arrive damaged.
If in doubt, get in touch.
We strive for smiles and your satisfaction is our top priority.
ALLERGIES + REACTIONS
Please be sure to always know what ingredients you may be allergic to before using our products. Always do a small patch skin test to see if you may have any reactions to our ingredients. Never use products in the eye area, internally, or on open wounds or irritated skin.
We strive to bring you joy with our brand - please let us know of any concerns, joys, comments, or suggestions.